Promotion Continues
December 22nd, 2007. 18:48:54. Number +60390516000. A female voice from customer care called up. Apparently the item that I requested has arrived and available at the store.
December 23rd, 2007. Evening.
At information counter, after 2 rounds of searching up and down…
Dr. Liew : “Excuse me, R. I was informed yesterday that the item I requested two days ago has arrived. But I couldn’t find it anywhere.”
So Mr. R, the sales manager, went looking up and down for two rounds, with me following…
Not found.
Mr. R proceeded to call almost every other staffs on both his walkie-talkie and his handphone, but to no avail.
No stock. The stock has not arrived, even if it’s already the third day into the said promotion.
Dr. Liew : “Cut the crap! How would you like to die?”
Mr. R : “Please please please! It’s not my fault! It’s really not my fault! I didn’t call you up to inform you that the stock is here.”
Dr. Liew : “Should I take out the left kneecap first or the right one?”
Mr. R : “Please please please! Have mercy! The customer care shouldn’t have called you. They should inform us and we should be the one to inform you when the stock is here!”
Dr. Liew : “Any last words for your immediate family members?”
Mr. R : “Please please please! I beg you! This is not even our item! It’s a consignment item. Meaning we let them have the place to sell their stuffs. And the responsibility is not even ours!”
Dr. Liew : “But it’s printed on your promotional booklet, and you didn’t even take the effort to put up a notice saying the particular item is out of stock. In fact, you are selling blanks! You should go to jail!”
Mr. R : *wet pants* “Ampun Tuanku! Ampun Tuanku! My family needs me!”
Dr. Liew : “Maybe they should follow you!”
Mr. R : “Noooo~~~!!! I’m not even the original sales manager here! I’m merely transferred here for one month only! Let me get the original sales manager Mr. H for you…”
Dr. Liew : “Oh! Of course! The more the merrier! I haven’t enjoyed a good massacre since a very long time.”
So both Mr. R and Mr. H came to the conclusion that I have been misinformed by customer care.
And I called up the customer care again.
Mr. K answered the call and promptly lost both of his cojones (Yay! New vocab!). He promptly pulled Miss J into a conference call. Miss J was in tears and trembling with fears over the phone. They checked through the call log. On December 22nd, 2007, 18:48:54, the log has only 2 words : Customer informed.
Anyhoot, just so that I don’t go home empty handed this time, they gave me these, free of charge, in exchange for their lives, and for wasting two hundred-kilometer trips, for an item worth MYR 19.90.
WHAT. THE. FUCK?!?!?!
You forgot to mention whether you will still be pursuing this or you gave up like a wimp?
Wombat : Giving up? When I am just starting to have a little fun? You think I’m like you? I have now their personal handphone numbers and you think I’m going to give up? Cis!
Haha… at least they are providing you something to energize yourself for the next round of witch hunt. Hehe..
Like I said doc, you now have a very good case for at least some discount vouchers or even cash vouchers. It’s a cardinal sin to give a potential customer the runaround like this.
Sayyy… how would you like to come to our annual mgmt conference next year and give a talk about your experience? Yes, the mgmt conference with the ‘camels’. :-)
rkaru : If your management needs me to give a talk about this, I strongly suggest they close shop. This is like, basic customer satisfaction! You don’t, at the least, make your customer drive hundreds of kilometers in a delusion. Considering the fact that I’m going to drive another 100km, I might have reached Haadyai (or even the International Space Station) with all the mileage, which my dreams may eventually come true! But if you want to forward these posts for amusement purposes among your colleagues, be my guest. for As for the camels… Can reserve me a place? :P
dannyfky : I don’t hunt for witches. I prefer to collect dead bodies. I’m very specific about my hobbies, thank you very much. :PbPbPb
ooo~~~ what some cheapskate snacks they gave you…
are you still going to get what you want after travelling like… err.. 400km?
minum milo anda jadi sihat dan kuat!
lol, Munchy’s sucks big time!