CSO : “Mr. Liew, your new gold smart card has been sent on 14th May.”

Dr. Liew : “But I have yet to receive it.”

CSO : “You will receive it within 7 working days.”

Dr. Liew : “What about my rebate?”

CSO : “When you receive your new smart card, and when you call us to activate the new card, please tell the officer that you have been promised a rebate.”

Dr. Liew : “Rebate since when?”

CSO : “From the day you have mis-matched your other smart card with your decoders, on 12th of May.”

Dr. Liew : “Please refer back to my complaint one month before that.”

CSO : “Can you tell me when it was?”

Dr. Liew : “Let me check my blog… On April 12th…”

CSO : “Okay. I see it now. You will get your rebate from April 12th to the day when you confirm with us you have received your new smart card.”

Dr. Liew : “So that arrogant bitch who denied my rebate was wrong.”

CSO : “Actually Sir, the CSO who handled your complaint on 12th of April failed to forward your case to the New Smart Card Department.”

Dr. Liew : “So it was not my fault?”

CSO : “No, Sir. It’s entirely our fault.”

Now that’s more like it.

But still…

FUCK!

We should still deny them of their monopoly.

Been watching news on Asstro about the disaster in Myanmar and China. Decided to donate some money to help those victims. Not much, just a little bit. Been planning to jot down some info on how to go about donating…

But Asstro decided to block the old Asstro Stupid Card which was still working on an old decoder yesterday.

So now I would rather donate them to Nexon in order to exchange for A-Cash. Hopefully Nexon would do some charity to help those victims.

And knowing that Nexon is US, and Myanmar doesn’t welcome help from US and would rather let their countrymen suffer and die more, don’t blame Nexon.

If Nexon doesn’t do charity, not my problem. Don’t blame me of buying A-Cash instead of donating directly. Blame Asstro.

Asstro is the reason why more victims die.

:-/

One month back on drliew.net…

And they offered again another solution that when the new smart-card to the main account is received, I can then call up for billing adjustment - which is to deduct the amount based on the number of days the main account is unaccessible.

Pardon my ignorance but since when there is a rule from Astro saying that the smart card provided should only be used on one single decoder and should not be inserted into another decoder?

I was taken aback then I was informed by another customer service officer yesterday that I will not be granted rebate because it is my fault to ’simply plug the new smart card into another decoder’.

I told her the person that handled the installation of Astro did tell me the smart card can be inserted into another decoder and I will be able to watch the channels that I subscribe on any TV connected to any Astro decoder anywhere else.

But she replied that that would be the contractor’s fault and not Astro’s problem. And I should have enquired with Astro Customer Service first before I did that.

I don’t know what kind of logic is that. Shouldn’t a customer call up only when something is NOT working?

The previous customer service officer did ask me to call up again after I have received the new smart card in order to get a rebate. And since the new smart card has not arrived after almost a month and the bill for the April has arrived, I thought it would be better that I call them first, to get the rebate for the April done, hopefully for the entire month since it’s already May 12th. I was afraid that by June, if I still have not received the new smart card, they would tell me I should have called up for rebate in May for the month of April.

This time, she said she would mail me the new smart card within seven working days. When asked why the previous customer service officer did not do so, as she had promised me to mail me the new smart card as soon as possible, she replied ‘She did not do anything!’

That’s just great. Now we have a customer service officer blaming her colleague from the same company doing the same job.

I told her that the previous customer service officer did promise me a rebate and they should hold up to their promises instead of lying to their customers. She said she would ask the previous customer service officer to call me back within 24 hours. So, from a company’s problem, it’s now evolving into a personal problem.

I shall probably expect some bloodshed within these few days in Astro’s Customer Service Department. But I doubt it would make the local headlines.

Any suggestion?