Assholes At Astro
Astro is currently in the process of upgrading their customers’ smart-card. And in this process, they will send you a new ‘gold colour’ smart-card to replace the old one. I don’t know why the fuck they call it ‘gold colour’ because from every possible angle, I only see ‘cheap dirty yellow’.
You will have to insert the new card into the decoder, press ‘OK’ and the decoder will download a new firmware to replace the old version in it. The process will take less than a minute although it is stated that it may take up to 15 minutes.
Now please beware! Once the decoder upgraded its firmware, it will no longer accept any old smart-card. You can probably still use the old smart-card in decoders that have not been upgraded, though. But for how long, I don’t know.
And now the problem…
Emperor has His own smart-card, which is the main account. And Empress has a supplementary smart-card, which costs only half the subscription price. There are two decoders in the Palace. Both subscribes to different channels. Emperor’s mainly news and sports while Empress’ mainly mandarin movies and series.
So They received ONE SINGLE new smart-card by mail yesterday. The Emperor slotted it into His own decoder and upgraded the firmware. But He soon realised that His news and sports channels disappeared! Instead, He got the mandarin channels…
Realising that the new smart-card must have belonged to The Empress, He went and upgraded The Empress’ decoder. Thus The Empress is now happily watching Her favourite mandarin movies and series.
Then The Emperor slotted in his old smart-card into his own decoder…
And yes, you’ve guessed it right. The decoder rejected the old smart-card. In fact, both decoders rejected both old smart-cards. And now The Emperor is without access to any news nor sports channels.
A call to Astro customer service was then made. The technical support confirmed the problem - both the decoders have been upgraded to reject the old smart-cards. They have sent out the new smart-card for the supplementary account while the main account is still in process and will probably take a week or two before its new card is sent out by mail.
They also offered to amend the subscription for the supplementary account to include news and sports which I promptly rejected. For that, there maybe bloodshed fighting for the channels within ONE SINGLE card.
And they offered again another solution that when the new smart-card to the main account is received, I can then call up for billing adjustment - which is to deduct the amount based on the number of days the main account is unaccessible.
Actually, this problem can be easily solved if those idiots at Astro care to use their brain instead of knees when planning - fucking send both smart-cards, the main and the supplementary, together in one single mail!!! For that, they can also save a certain amount on postage towards customers with supplementary account!
Fucking idiots!
- just another idiot-bashing post from drliew.net.
I received mine yesterday, but MrsW still has not received hers. We have two accounts in the house, under separate names. Don’t nag me why I did not take advantage of the second decoder for 50% rental only cos I am too lazy to do the conversion and I got seven months bonus every year so I can afford it. I still have not used the new Dirty Yellow smart-card yet, and I better go home and check the names and number so that I don’t upgrade the wrong decoder and cause me to miss out on the EPL football matches tonight! Yes, it is farking dumb ass Asstro.
knn ! 7 months !!!! Show this to my boss first…
I terminated my astro account years ago because those ass holes simply bill me “late charges” for no reason.
Guess what!? they still send me “late charges” a few months later after it was terminated.
I watch mainly national geographic, disco very channel and cinemax… .. and those channels are freely available on the internet.
Diu… … subscript to astro for what?
Kai Hong : Your boss will ask you to work for Wombat. :D
khang : And Emperor has taken away my decoder which has not been upgraded yet, which can still accept the old smart-cards. OMG!!! T_T
I just came from Wombat’s site, and he was also ranting about the new ‘dirty yellow stupid card’. Makes me dread when mine comes. Some questions: What benefits come with the change? Do I have to change? Can’t I just go on using the old ‘I dont even know what colour it is cos I never took it out’ card? I don’t have any problem with it now, and my mom always told me, if it’s not broken….
rkaru : Let’s say they finally found out that their ‘not-so-smart’ card can be cloned easily and now they are trying to make it ’smarter’ (but not impossible, yet). ;)
Demand from Astro a decoder that hasn’t be upgraded with the new firmware to be send to Emperor lor. Let Emperor used until they send them the new card.
mybabybay : No need already. He’s gotten my virgin decoder… -_-”