CSO : “Mr. Liew, your new gold smart card has been sent on 14th May.”

Dr. Liew : “But I have yet to receive it.”

CSO : “You will receive it within 7 working days.”

Dr. Liew : “What about my rebate?”

CSO : “When you receive your new smart card, and when you call us to activate the new card, please tell the officer that you have been promised a rebate.”

Dr. Liew : “Rebate since when?”

CSO : “From the day you have mis-matched your other smart card with your decoders, on 12th of May.”

Dr. Liew : “Please refer back to my complaint one month before that.”

CSO : “Can you tell me when it was?”

Dr. Liew : “Let me check my blog… On April 12th…”

CSO : “Okay. I see it now. You will get your rebate from April 12th to the day when you confirm with us you have received your new smart card.”

Dr. Liew : “So that arrogant bitch who denied my rebate was wrong.”

CSO : “Actually Sir, the CSO who handled your complaint on 12th of April failed to forward your case to the New Smart Card Department.”

Dr. Liew : “So it was not my fault?”

CSO : “No, Sir. It’s entirely our fault.”

Now that’s more like it.

But still…

FUCK!

We should still deny them of their monopoly.