One month back on drliew.net…

And they offered again another solution that when the new smart-card to the main account is received, I can then call up for billing adjustment - which is to deduct the amount based on the number of days the main account is unaccessible.

Pardon my ignorance but since when there is a rule from Astro saying that the smart card provided should only be used on one single decoder and should not be inserted into another decoder?

I was taken aback then I was informed by another customer service officer yesterday that I will not be granted rebate because it is my fault to ’simply plug the new smart card into another decoder’.

I told her the person that handled the installation of Astro did tell me the smart card can be inserted into another decoder and I will be able to watch the channels that I subscribe on any TV connected to any Astro decoder anywhere else.

But she replied that that would be the contractor’s fault and not Astro’s problem. And I should have enquired with Astro Customer Service first before I did that.

I don’t know what kind of logic is that. Shouldn’t a customer call up only when something is NOT working?

The previous customer service officer did ask me to call up again after I have received the new smart card in order to get a rebate. And since the new smart card has not arrived after almost a month and the bill for the April has arrived, I thought it would be better that I call them first, to get the rebate for the April done, hopefully for the entire month since it’s already May 12th. I was afraid that by June, if I still have not received the new smart card, they would tell me I should have called up for rebate in May for the month of April.

This time, she said she would mail me the new smart card within seven working days. When asked why the previous customer service officer did not do so, as she had promised me to mail me the new smart card as soon as possible, she replied ‘She did not do anything!’

That’s just great. Now we have a customer service officer blaming her colleague from the same company doing the same job.

I told her that the previous customer service officer did promise me a rebate and they should hold up to their promises instead of lying to their customers. She said she would ask the previous customer service officer to call me back within 24 hours. So, from a company’s problem, it’s now evolving into a personal problem.

I shall probably expect some bloodshed within these few days in Astro’s Customer Service Department. But I doubt it would make the local headlines.

Any suggestion?

Astro is currently in the process of upgrading their customers’ smart-card. And in this process, they will send you a new ‘gold colour’ smart-card to replace the old one. I don’t know why the fuck they call it ‘gold colour’ because from every possible angle, I only see ‘cheap dirty yellow’.

You will have to insert the new card into the decoder, press ‘OK’ and the decoder will download a new firmware to replace the old version in it. The process will take less than a minute although it is stated that it may take up to 15 minutes.

Now please beware! Once the decoder upgraded its firmware, it will no longer accept any old smart-card. You can probably still use the old smart-card in decoders that have not been upgraded, though. But for how long, I don’t know.

And now the problem…

Emperor has His own smart-card, which is the main account. And Empress has a supplementary smart-card, which costs only half the subscription price. There are two decoders in the Palace. Both subscribes to different channels. Emperor’s mainly news and sports while Empress’ mainly mandarin movies and series.

So They received ONE SINGLE new smart-card by mail yesterday. The Emperor slotted it into His own decoder and upgraded the firmware. But He soon realised that His news and sports channels disappeared! Instead, He got the mandarin channels…

Realising that the new smart-card must have belonged to The Empress, He went and upgraded The Empress’ decoder. Thus The Empress is now happily watching Her favourite mandarin movies and series.

Then The Emperor slotted in his old smart-card into his own decoder…

And yes, you’ve guessed it right. The decoder rejected the old smart-card. In fact, both decoders rejected both old smart-cards. And now The Emperor is without access to any news nor sports channels.

A call to Astro customer service was then made. The technical support confirmed the problem - both the decoders have been upgraded to reject the old smart-cards. They have sent out the new smart-card for the supplementary account while the main account is still in process and will probably take a week or two before its new card is sent out by mail.

They also offered to amend the subscription for the supplementary account to include news and sports which I promptly rejected. For that, there maybe bloodshed fighting for the channels within ONE SINGLE card.

And they offered again another solution that when the new smart-card to the main account is received, I can then call up for billing adjustment - which is to deduct the amount based on the number of days the main account is unaccessible.

Actually, this problem can be easily solved if those idiots at Astro care to use their brain instead of knees when planning - fucking send both smart-cards, the main and the supplementary, together in one single mail!!! For that, they can also save a certain amount on postage towards customers with supplementary account!

Fucking idiots!

- just another idiot-bashing post from drliew.net.

For the record, I start to read newspaper again. It’s so good to see all the heroes that we have voted for starting to appear on the front pages across the nation.

The parasites that have been flushed out of assholes want to go back in. Pathetic and very the mempersiasueykan, lah!

Source

I reviewed another solar charger a few years ago - PowerPlanet - that converts solar energy to store in its NiCd battery and in turn, charges or power any USB devices. It can also be charged with the included adapter. 

This is the new SolarKing DG Power S2, featuring larger solar panels and capable of being charged via solar energy or the included adapter. It is capable of supplying at two different voltage - 5V via USB and 9V via an adapter (included). Also comes with various USB to accessories adapter plugs.

Sliding open the spring-loaded adapter reveals two contact electrodes capable of charging most dSLR batteries, including the one from my Olympus E1.

It keeps its electrical energy in its 1800mAh Lithium-ion battery.

Full charging takes 10-12 hours under direct sunlight and 5 hours using AC adapter.

Size : 166.5mm x 89mm x 17mm

Weight : 190g

It also comes with a built-in white LED, can be used as a small torchlight. You can even check its battery reserve graded over four levels via three green mini-LEDs.

I DON’T FUCKING CARE WHO THE FUCK YOU FUCKING VOTE FOR AS LONG AS IT IS NOT THE BLOODY RAKYAT-FUCKING BN!

I FUCKING SWEAR I WILL FUCKING STOP BLOGGING FOR 1 WHOLE FUCKING WEEK IF FUCKING BN GETS FUCKING 2/3 MAJORITY, AGAIN, THIS FUCKING TIME.

AND I WILL FUCKING COME BACK AND CURSE ALL OF YOU FUCKERS WHO VOTED FOR FUCKING BN UNTIL YOUR FUCKING 18 GENERATIONS AGO.

RESTORE TRUE DEMOCRACY! DENY 2/3 MAJORITY! FUCK BN ALREADY!!!